Help Center

Orders & Payments

  • How do I place an order?

    Browse our collections, select your preferred size/variant, click Add to Cart or Buy Now, and follow the on-screen prompts to enter your shipping details and complete payment.

  • What payment methods do you accept?

    We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and select Cash on Delivery (COD) services where supported by regional couriers.

  • Can I modify my delivery address after placing an order?

    If your order has not been dispatched, reach out immediately to support@vybeofficial.com within 2 hours of purchase to update your address.

Shipping & Tracking

  • How long does delivery take?

    Orders are dispatched within 1–2 business days. Delivery across India typically takes 4 to 7 business days depending on your location.

  • How do I track my package?

    You will receive an automated tracking link via email/SMS as soon as your parcel ships.

Returns & Replacements

  • What is your return policy?

    We replace or refund items that arrive damaged, defective, or incorrect. Claims must be submitted with unboxing photos/video within 48 hours of delivery.

  • How do I initiate a return or replacement?

    Email support@vybeofficial.com with your Order ID, a brief explanation, and supporting images/video. Our team will review and resolve your request within 24–48 hours.

Terms & Conditions

Effective Date: August 4, 2026

1. Acceptance of Terms By accessing or purchasing from the VYBE website, you agree to be bound by these Terms & Conditions and all incorporated policies. If you do not agree to these terms, please refrain from using the platform.

2. Product Information & Pricing

  • We make every effort to display product dimensions, materials, and colors with maximum accuracy. However, monitor displays may vary slightly.

  • VYBE reserves the right to correct any typographical errors, pricing inaccuracies, or product availability oversights at any time without prior notice.

3. Payments & Orders

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless specified otherwise.

  • We reserve the right to decline, hold, or cancel any order suspected of fraudulent activity, unauthorized reseller distribution, or pricing discrepancies.

4. Intellectual Property All graphics, branding elements, page headers, logos, text, and visual designs featured on this store are the proprietary property of VYBE and may not be copied, reproduced, or used without prior written authorization.

5. Governing Law These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

Privacy Policy

Effective Date: August 4, 2026

At VYBE, protecting your personal data and maintaining your privacy is paramount. This Privacy Policy details how your personal data is collected, utilized, and protected.

Information We Collect

  • Order & Account Data: Name, billing address, shipping address, contact phone number, and email address.

  • Payment Security: Payment processing is conducted through PCI-DSS compliant, encrypted third-party payment gateways (such as Razorpay, Cashfree, or Shopify Payments). VYBE does not store or process your complete credit/debit card numbers or net banking passwords.

  • Technical Analytics: IP addresses, browser types, session activity, and device identifiers collected via cookies to enhance store speed and navigation.

How We Use Your Data

  • To process, confirm, ship, and deliver your purchases.

  • To communicate essential tracking updates, customer support resolutions, and order notifications.

  • To prevent fraudulent transactions and maintain platform security.

  • We do not sell, rent, or trade your personal information to third-party marketing entities.

Data Retention & Rights

  • Your personal information is retained only as long as necessary to complete service delivery, comply with taxation statutes, and resolve disputes.

  • You may request access, correction, or deletion of your personal contact data by contacting us at support@vybeofficial.com.

Refund & Return Policy

Effective Date: August 4, 2026

At VYBE, customer satisfaction and quality assurance are central to our brand. Because our products are curated and dispatched directly through streamlined supply routes, we maintain a clear and specific return/replacement protocol.

Damage & Defect Reporting (Strict 48-Hour Window)

  • Any item received damaged, defective, broken, or materially incorrect must be reported within 48 hours of recorded delivery.

  • Requests submitted after 48 hours post-delivery are not eligible for replacement or refund.

How to File a Claim

  1. Send an email to support@vybeofficial.com with the subject line Order Issue - [Your Order Number].

  2. Include clear, unedited photographs and a short unboxing video showing:

    • The outer packaging and shipping label clearly displaying your AWB number.

    • The damaged or defective area of the item.

  3. Our quality assessment team will review your claim within 24 to 48 business hours.

Eligibility Criteria

  • To be eligible for a replacement or return, items must be unused, unwashed, and in the exact condition received, with all original tags, inserts, and packaging intact.

  • Due to hygiene and safety regulations, innerwear, personal grooming accessories, and final sale items are strictly non-returnable unless arrived structurally defective or damaged in transit.

Refunds & Replacements

  • Once approved, a free replacement of the exact item will be dispatched immediately.

  • If a replacement is unavailable, a refund will be credited directly to your original payment method within 5 to 7 business days (depending on your banking provider). For Cash on Delivery (COD) orders, refunds are issued via secure direct bank transfer (NEFT/IMPS) or store credit.

Shipping Policy

Effective Date: August 4, 2026

Thank you for choosing VYBE. We prioritize dependable fulfillment and seamless delivery to your doorstep across India.

Order Processing & Handling

  • All orders are verified, packaged, and dispatched within 1 to 2 business days (Monday through Saturday, excluding national holidays).

  • Orders placed on Sundays or public holidays begin processing the next business day.

Delivery Timelines

  • Standard domestic delivery across India takes 4 to 7 business days post-dispatch.

  • Metro cities typically receive parcels within 3 to 5 business days, while regional pin codes may require up to 7 business days.

Tracking & Notifications

  • As soon as your order ships, an automated shipping confirmation email and SMS containing your AWB tracking link will be sent.

  • Please allow up to 24 hours for the courier partner’s tracking status to update online.

Shipping Rates

  • Standard shipping rates or free delivery thresholds are calculated dynamically and displayed clearly at checkout before payment completion.

Undelivered / Returned-to-Origin (RTO) Shipments

  • Please ensure that the delivery address, contact number, and PIN code provided at checkout are accurate.

  • If a package is returned to origin due to repeated failed delivery attempts, incomplete addresses, or incorrect customer contact details, additional reshipment fees may apply.

Cancellation Policy

Effective Date: August 5, 2026

At VYBE, we aim to dispatch your orders as swiftly as possible.

Order Cancellation Window

  • Cancellations are accepted only within 2 hours of placing your order, or before the order status transitions to "Dispatched / Processing," whichever occurs first.

  • Once an order has entered fulfillment or has been handed over to our courier partner, it cannot be canceled or recalled while in transit.

How to Request a Cancellation

  • Contact our support team immediately at support@vybeofficial.com with the subject Cancellation Request - [Your Order Number].

  • If eligible, prepaid orders canceled within the permitted timeframe will be refunded to the original payment method within 3 to 5 business days.