Help Center
FREQUENTLY ASKED QUESTIONS (FAQs)
Orders
How do I place an order?
Simply browse our collections, add your favorite products to your cart, and proceed to checkout.
Can I cancel my order?
Yes. Orders can be cancelled before they are processed for shipment.
Please contact us as soon as possible after placing your order.
Can I change my delivery address?
If your order has not yet been processed, we can update your delivery address.
Contact us immediately after placing your order.
Shipping
How long does delivery take?
Orders are generally delivered within 5–12 business days across India.
Delivery timelines may vary depending on your location.
How do I track my order?
Once your order is dispatched, you will receive a tracking link via email.
Do you offer free shipping?
Free shipping may be available during promotions or on eligible products.
Any applicable shipping charges are shown during checkout.
Returns
What if I receive a damaged product?
Please contact us within 48 hours of delivery with photos of the item.
We will arrange a replacement or refund after verification.
Can I return a product?
Yes.
Eligible products can be returned within 7 days of delivery, subject to our Return Policy.
How long does a refund take?
Approved refunds are generally processed within 5–10 business days.
Payments
Which payment methods do you accept?
We accept secure payments through trusted payment gateways, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets (where available)
Is my payment secure?
Yes.
All transactions are processed using encrypted payment gateways.
Support
How can I contact VYBE?
Email us anytime at:
Terms & Conditions
TERMS & CONDITIONS
Effective Date: 04 August 2026
Acceptance
By accessing or using the VYBE website, you agree to these Terms & Conditions.
If you do not agree, please do not use this website.
Products
We strive to ensure that all product descriptions, specifications, and images are accurate.
However, minor variations in color, packaging, or appearance may occur due to photography, screen settings, or product updates.
Pricing
All prices are displayed in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
Orders
We reserve the right to:
- Accept or decline any order
- Cancel suspicious or fraudulent orders
- Limit quantities purchased
If an order is cancelled after payment, a full refund will be issued.
Payments
Payments are processed securely using approved payment gateways.
We do not store payment card information.
Shipping
Estimated delivery times are provided for convenience and are not guaranteed.
Unexpected delays may occur due to circumstances beyond our control.
Intellectual Property
All website content, including:
- Logo
- Brand name
- Images
- Text
- Graphics
- Designs
is the property of VYBE and may not be copied without permission.
User Conduct
Users agree not to:
- Violate any laws
- Misuse the website
- Attempt unauthorized access
- Upload harmful software
- Interfere with website functionality
Limitation of Liability
To the maximum extent permitted by law, VYBE shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.
Contact
For questions regarding these Terms:
Privacy Policy
PRIVACY POLICY
Effective Date: 04 August 2026
Privacy Policy
At VYBE, your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment details (processed securely by payment providers)
- Order history
- Device and browser information
How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Provide customer support
- Improve our website
- Send order updates
- Prevent fraud
- Comply with legal obligations
Payment Security
We do not store your credit or debit card details.
Payments are securely processed through trusted third-party payment providers.
Cookies
Our website uses cookies to improve user experience, analyze website traffic, and personalize content.
You may disable cookies through your browser settings.
Information Sharing
We do not sell your personal information.
We may share information only with trusted service providers involved in:
- Payment processing
- Shipping
- Customer support
- Website operations
These providers are required to protect your information.
Data Security
We implement reasonable security measures to safeguard your information. However, no internet transmission can be guaranteed to be completely secure.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your data (where legally permitted)
Please contact us for any privacy-related requests.
Contact
For privacy inquiries:
Refund & Return Policy
REFUND & RETURN POLICY
Effective Date: 04 August 2026
Returns
Customer satisfaction is important to us.
You may request a return within 7 days of receiving your order if the item:
- Arrives damaged
- Is defective
- Is incorrect
- Is significantly different from the product ordered
Returned items must be:
- Unused
- In original condition
- In original packaging
- With all accessories and tags (if applicable)
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Customized or personalized items
- Gift cards
- Digital products
- Clearance or final sale items
Return Process
To initiate a return, email:
Include:
- Order Number
- Reason for return
- Photos or videos (if applicable)
We will review your request and provide further instructions.
Refunds
Once the returned item has been received and inspected, approved refunds will be processed to the original payment method.
Refunds generally take 5–10 business days to appear depending on your payment provider.
Return Shipping
If the return is due to:
- Wrong product
- Damaged product
- Defective product
VYBE will cover return shipping costs where applicable.
For returns due to customer preference (such as change of mind), return shipping charges may apply.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been processed for shipment, cancellation may no longer be possible.
Shipping Policy
SHIPPING POLICY
Effective Date: 04 August 2026
Shipping Policy
Thank you for shopping with VYBE. We are committed to delivering your order safely and efficiently.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Estimated delivery times are:
- India: 5–12 business days
- International: 10–20 business days (where available)
Delivery times are estimates and may vary depending on your location, courier services, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been dispatched, you will receive an email containing tracking details (where available).
Delivery Delays
While we strive to meet estimated delivery timelines, delays beyond our control may occasionally occur. We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery at:
Email: support@vybe-lifestyle.com
Cancellation Policy
CANCELLATION POLICY
Effective Date: 05 August 2026
Cancellation Policy
At VYBE, we understand that plans can change. If you need to cancel an order, we're here to help.
Before Shipment
Orders may be cancelled before they have been processed for shipment.
To request a cancellation, please contact our customer support team as soon as possible with your order number.
If the order has not yet entered the shipping process, a full refund will be issued to your original payment method.
After Shipment
Once an order has been dispatched, it cannot be cancelled.
If you no longer require the product after delivery, you may request a return in accordance with our Return & Refund Policy, provided the item is eligible for return.
Refund Timeline
Approved cancellations are refunded to the original payment method.
Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.
Cancellation by VYBE
In rare circumstances, we may cancel an order due to:
- Product unavailability
- Pricing errors
- Payment verification issues
- Suspected fraudulent activity
- Unforeseen operational issues
If your order is cancelled by us after payment has been received, a full refund will be processed promptly.
Contact Us
For cancellation requests or assistance, please contact:
Email: support@vybe-lifestyle.com